FAQ

Our policy is simple: if you’re not 100% satisfied with your order for any reason, get in contact with us, and we will do our best to make it right. If you are still not happy, return it to us within 30 days of the order date for a refund. Please note: customer is responsible for return shipping and we cannot refund costs associated with expedited shipping.

We offer 30 days no-questions-asked returns. Just reach out to us at hello@frameology.com to get a return started. Please note: customer is responsible for return shipping and we cannot refund costs associated with expedited shipping.

If there is a problem with your order, let us know and please provide a photo of the issue. We may be able to resolve the issue without you having to ship the product back. 

If you are returning an item, be sure to keep the original packaging, as we can only accept undamaged products returned in their original packaging.

We buy offsets for our entire carbon footprint. We also use recycled materials whenever possible and donate 1% of all sales to support the restoration and preservation of the natural environment. 

Frameology is both Climate Neutral Certified and a member of 1% for the Planet. To hold ourselves accountable, every year we undergo the certification process with both. Our mission is to be the most sustainable photo company on Earth.

Check your order confirmation email and click on “view your order”. You will be taken to a page with the latest and greatest information on your order. If for any reason you need additional assistance, email us at hello@frameology.com with your question, and we will get right back to you.

Email us at hello@frameology.com, and we will do our best to make the change. If an order is already in process, however, we may be unable to make any changes. In that case, you can always return the item for a full refund and place a new order.

We ship throughout the United States.

Our standard shipping costs $6.99 to anywhere in the continental US and $19.99 to non-contiguous states and territories. This is a flat fee regardless of how many products you order. Standard shipping usually means you will receive your order within 8 business days of placing, but we strive to be faster. 

We also offer expedited shipping, which is calculated at checkout based on the weight of your order. Our expedited service allows you to receive your order within 3-6 business days.

Please email us at hello@frameology.com with a photo of the issue, and we will take care of it.

Please place a separate order for each address.

Some companies inflate their prices and then offer huge discounts to try to trick consumers that they’re getting a deal. We don’t do that. Instead, we price our products affordably to begin with.

We do offer volume based discounts, however. A large portion of our costs come from packaging and shipping, so the more items you order, the more we save and are able to pass on to you. We offer 10% off on orders of 2 frames, and 15% off on 3 or more frames. Discounts are automatically applied in your cart so no need to enter anything.

We accept .png, .jpg, .heic files. If you have an image that is not in one of these formats, please contact hello@frameology.com to see if we can help.

Maximum resolution is always best so upload the biggest image file you can. To get technical about it: we recommend that you use images above 300ppi, but we have found that anything above 100ppi tends to look good. If you don’t want to get technical, don’t worry, our system will notify you if your image is too low resolution.

Never lay your frames or prints down on a hard surface. Avoid using harsh chemical cleaners when cleaning. A soft cloth is usually all you need. Avoid direct sunlight, as they can fade your prints over time.

Need help?

We’ve got you. Email us at hello@frameology.com. We will answer all inquiries in under 24 hours, Mon-Fri.

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