FAQ

Since each Frameology product is individually handmade, we can't offer blanket returns for change of mind. If for any reason you are unhappy with your order, please contact hello@frameology.com and we will do our best to remedy the situation.

Our mission is to be the most sustainable photo company on Earth. We use recycled materials whenever possible, and we buy carbon credits to offset our entire carbon footprint. We're Climate Neutral Certified, which means that each year we go through a rigorous measurement process to asses our footprint and to offset it with carbon credits from extensively vetted projects. We think it's the best way to hold ourselves accountable as well as to insure that our charitable giving has the greatest positive impact. 

Check your order confirmation email and click on “view your order”. You will be taken to a page with the latest and greatest information on your order. If for any reason you need additional assistance, email us at hello@frameology.com with your question, and we will get right back to you.

Email us at hello@frameology.com, and we will do our best to make the change. If an order is already in process, however, we may be unable to make any changes. In that case, you can always return the item for a full refund and place a new order.

We ship throughout the United States.

We aim to get you your order in under a week! We’ll send you a tracking number as soon as your order ships so you can keep track of delivery.

Our standard shipping costs $7.99 to anywhere in the continental US and $19.99 to non-contiguous states and territories. This is a flat fee per product type, regardless of how many products you order. For example, if you are ordering framed pictures, you will pay $7.99 for standard shipping in the continental US regardless of how  many you order. If you order a framed pictures and acrylic prints, shipping will be $15.98, regardless of how many you order. Standard shipping usually means you will receive your order within 10 business days of placing, but we strive to be faster. 

We also offer expedited shipping, which is calculated at checkout based on the weight of your order. Our expedited service allows you to receive your order within 3-7 business days.

Please email us at hello@frameology.com with a photo of the issue, and we will take care of it.

Please place a separate order for each address.

Some companies inflate their prices and then offer huge discounts to try to trick consumers that they’re getting a deal. We don’t do that. Instead, we price our products affordably to begin with.

We accept .png, .jpg, .heic files. If you have an image that is not in one of these formats, please contact hello@frameology.com to see if we can help.

Maximum resolution is always best, so always upload the biggest image file you can. We recommend that you use images above 300ppi, but we have found that anything above 100ppi tends to look good. Not to worry — our system will notify you if your image is too low resolution.

Never lay your frames or prints down on a hard surface. Avoid using harsh chemical cleaners when cleaning. A soft cloth is usually all you need. Avoid direct sunlight, as they can fade your prints over time.