Our mission is to be the most sustainable photo company on Earth. We use recycled materials whenever possible, and we buy carbon credits to offset our entire carbon footprint. We're Climate Neutral Certified, which means that each year we go through a rigorous measurement process to asses our footprint and to offset it with carbon credits from extensively vetted projects. We think it's the best way to hold ourselves accountable as well as to insure that our charitable giving has the greatest positive impact.
Check your order confirmation email and click on “view your order”. You will be taken to a page with the latest and greatest information on your order. If for any reason you need additional assistance, email us at email@example.com with your question, and we will get right back to you.
Email us at firstname.lastname@example.org, and we will do our best to make the change. If an order is already in process, however, we may be unable to make any changes. In that case, you can always return the item for a full refund and place a new order.
Our standard shipping costs $7.99 to anywhere in the continental US and $19.99 to non-contiguous states and territories. This is a flat fee per product type, regardless of how many products you order. For example, if you are ordering framed pictures, you will pay $7.99 for standard shipping in the continental US regardless of how many you order. If you order a framed pictures and acrylic prints, shipping will be $15.98, regardless of how many you order. Standard shipping usually means you will receive your order within 10 business days of placing, but we strive to be faster.
We also offer expedited shipping, which is calculated at checkout based on the weight of your order. Our expedited service allows you to receive your order within 3-7 business days.
Please email us at email@example.com with a photo of the issue, and we will take care of it.
We accept .png, .jpg, .heic files. If you have an image that is not in one of these formats, please contact firstname.lastname@example.org to see if we can help.
Maximum resolution is always best so upload the biggest image file you can. To get technical about it: we recommend that you use images above 300ppi, but we have found that anything above 100ppi tends to look good. If you don’t want to get technical, don’t worry, our system will notify you if your image is too low resolution.